ScootRig Customer Policies
Refund Policy
This policy explains cancellation, return, freight-damage, warranty, and refund handling for ScootRig carts, accessories, and upgrades purchased at full price.
Effective date: September 4, 2026
1. Order Cancellations
You may request cancellation before shipment by contacting support@scootrig.com or 385.213.3139 with your name, order email address, order number, and the items ordered. Eligibility depends on the order status and any work, freight, or non-refundable services already performed. ScootRig will confirm whether the order can be canceled and identify any applicable charges before processing the request.
2. Approved Refunds
Approved refunds are returned to the original payment method. Processing commonly takes 5–10 business days after approval, although the timing is controlled by the bank or payment provider. Shipping, freight, handling, payment-processing fees, restocking charges, and completed non-refundable services are handled under this policy and applicable law.
3. Post-Delivery Returns
Because ScootRig carts ship by oversized freight, returns are handled differently from standard parcel shipments. An unused cart may be eligible for return within 14 days of delivery only with prior written authorization from ScootRig.
To qualify, the cart must be in like-new condition, include all original accessories and documentation, and be safely packaged for freight transportation. The customer is responsible for return freight, and a 15% restocking fee may apply. Accessories and upgrades must be unused, uninstalled, complete, and returned in their original condition unless ScootRig approves another remedy in writing.
4. Freight Damage and Incorrect Items
Inspect the shipment before signing the freight-delivery receipt. Photograph visible damage, note it on the delivery receipt, retain the packaging and documents, and contact ScootRig immediately. Report concealed freight damage within 2 days after delivery. Failure to document damage promptly may affect recovery from the freight carrier.
If you receive the wrong item, do not install or use it. Contact ScootRig so we can arrange the appropriate correction.
5. Defective Products and Warranty Service
If a cart or accessory arrives with a suspected manufacturing defect, contact ScootRig before attempting repair or return. Depending on the issue, ScootRig may provide troubleshooting, replacement parts, repair instructions, service authorization, component replacement, product replacement, or another remedy available under the Limited Warranty. Warranty service is separate from return rights.
6. Non-Returnable Conditions
Unless required by law, ScootRig may refuse a return involving overloading, collision, rollover, abuse, misuse, unauthorized modification, water submersion, electrical modification, unapproved accessories, missing components, significant wear, commercial damage beyond ordinary use, or operation contrary to the owner’s manual.
7. How to Start a Request
Contact support@scootrig.com or 385.213.3139 before sending any product. Include your order number, the affected item, a clear description of the request, and photographs or video when damage or a defect is involved. Products returned without authorization may be refused.
